Guaranteed Availability

Never again find yourself disappointment that our most-sought after products have already sold out. Reserve your item ahead of time by pre-ordering.

We appreciate your commitment to pre-ordering, and often show it with discounted pre-order pricing. This means you can snag your desired item at a lower price than those who wait for the official release.

Simply place your order once and your chosen item will be delivered to your doorstep or ready for pickup upon release.

Spread the cost of your purchase by placing a deposit with our team and paying the balance closer to the release date, or using one of our Flexible Finance options which make high-value purchases more manageable.

If the price drops between your pre-order and the release date, we’ll automatically honor the lower price, ensuring you always get the best deal.

All pre-order dates shown are estimates and not guaranteed delivery dates. These dates are based on our best projections but can shift due to various factors in the global supply chain. We regularly update our estimates to provide you with the most accurate information possible.

International shipping, particularly sea freight, can experience unexpected delays due to factors like port congestion, customs clearance, or weather conditions. We maintain transparent communication about any changes through our website’s product listings, so we recommend checking these regularly for the most up-to-date information.

When your order includes both pre-order and in-stock items, we’ll hold the entire order until all items are available. This ensures efficient shipping and handling of your complete order. Our standard practice is to ship all items together to minimize potential complications and ensure everything arrives safely.

Upon request, we can arrange to ship your in-stock items immediately, with pre-ordered items following later when available. However, please be aware that choosing this split shipping option will result in additional shipping charges that will need to be covered by you, the customer. Contact our customer service team to arrange this if desired.

Making the most of your pre-order

Price Tracking

Price tracking is your friend. Even after placing your pre-order, keep an eye on the product’s price through our website and competitor sites. Remember, at RPM Power, we offer price protection – if you spot a lower price before release, we’ll match it. Consider setting up price alerts or bookmarking the product page for regular checks.

Understanding payment schedules helps you budget effectively. While some customers prefer paying in full upfront, others take advantage of our flexible finance partners like Klarna. Plan your payments around the estimated arrival date and consider whether you’ll use our flexible payment options. This can be particularly helpful for high-value purchases where spreading the cost makes financial sense.

Documentation is crucial. Save all emails related to your pre-order, including order confirmations and any correspondence about specifications or changes. Screenshot or print the product page showing the terms and conditions at the time of your order. This information can be invaluable if you need to reference details later.

Map of RPM Power Store for commercial fitness equipment orders

Common pre-order questions answered

What if I need to cancel my pre-order?

Pre-order cancellations are generally straightforward. If you’ve paid in full, we’ll process a complete refund according to your original payment method. For deposit-based pre-orders, your deposit will be refunded minus any applicable processing fees. Just reach out to our customer service team, and they’ll guide you through the process.

Yes, in most cases! Whether you want to change color options, add accessories, or modify specifications, we can usually accommodate changes until the product enters the final preparation phase. Contact our team as early as possible with any desired modifications to ensure we can fulfill your requests.

Our deposit system requires a percentage of the total cost upfront to secure your pre-order, with the remaining balance due before shipping. Please contact us to learn more details about this. 

Yes, you can combine pre-order and in-stock items in a single order. However, remember that the entire order will typically be held until the pre-order item arrives unless you specifically request split shipping. If you need your in-stock items sooner, you can request separate shipments, but additional shipping fees will apply.

When you place a pre-order, you secure your position in our fulfillment queue on a first-come, first-served basis. While we don’t provide specific queue numbers, we can give you a general indication of whether you’re in the first, middle, or final batch of the expected shipment. Contact our customer service team for updates on your pre-order status.