All RPM Power® products, are covered by a guarantee subject to normal use:
- An RPM Power® guarantee covers malfunction defects that are a direct result of a manufacturing issue(s) and which occur during the stated, product-specific guarantee period only. Please see below for product-specific guarantees. More information can be found on an individual product page or in our info section.
- This guarantee does not cover normal wear and tear nor is it applicable if changes/adaptations are made to the product or if the product is used for a purpose for which it was not designed. RPM Power® reserves the right to determine what constitutes wear and tear.
- During the guarantee period, we can offer spare parts free of charge provided the purchaser can provide sufficient, timely evidence of missing/defective parts. Parts are not covered after the guarantee period has expired, but may be available for purchase.
- A guarantee does not cover products for commercial use and it is non-transferable to a third party.
- The guarantee period commences when the item has been delivered to the purchaser or user.
- Products purchased directly through the RPM Power® website – www.rpmpower.com – (ie, not through one of its agents, distributors, resellers, etc.) are covered by a guarantee.
- Returns must be in their original packaging, unused and in saleable condition. In most cases, we can ship customer replacement parts free of charge.
- Charges incurred for repairs/returns outside of the guarantee period are incurred by the customer (including post and packaging). Proof of postage may be required, therefore trackable mail is advisable.
- A guarantee covers functional repairs/replacements and not cosmetic damage of a product.
To make a claim under a guarantee, email email@example.com. Please include the order number, a detailed description of any issues and supporting evidence, such as images, etc. Our in-house technical advisors will help identify any issues and advise on the best possible solutions.
|RPM POWER Guarantee|
|Rowing Machine||2 years|
|Battle Ropes||1 year|
|Adjustable Dumbbells||1 year|
|Hex Dumbbells||2 years|
|Weight Benches||1 year|
|Squat Rack||1 year|
|Weight Vests||1 year|
|Adjustable Kettlebells||1 year|
|Pull Up Bars||1 year|
|Resistance Bands||1 year|
|Balance Boards||1 year|
|Grip Strengtheners||1 year|
|Electrical GoodsMassage Gun||1 year|
|Accessory Items||Not applicable|
|Powerball||1 year |
exhausted batteries or damage caused to the LCD display not included
|All other items||1 year|
All RPM products are intended for home use, warranty does not cover commercial use.
This guarantee can give you extra protections and does not replace your statutory rights.